Help Desk Support Specialist - EXOS TALENT : Job Details

Tier 1 Desktop Support Specialist/Device Migration Specialist - Workspace One

Job Overview: We are seeking a skilled and detail-oriented Tier 1 Desktop Support Specialist to execute the migration of devices across the Workspace One platform. The ideal candidate will be responsible for migrating devices (e.g., desktops, laptops, and mobile devices) to a new system while ensuring minimal disruption to business operations. This role is essential to the successful modernization and digital transformation of our IT infrastructure.

Key Responsibilities:

• Stage, plan, schedule, and setup of all devices, including PCs, tablets, mobile phones, and peripherals, to the Workspace One system.
• Install, configure, and update software and hardware as part of the migration process.
• Ensure data is properly backed up and restored during device migrations to avoid data loss.
• Document migration procedures, processes, and issues encountered to help improve future migrations.
• Maintain accurate records of device inventories, configurations, and migration statuses.

Required Qualifications:

• Proven experience in IT device migration, system upgrades, or device refresh projects.
• Strong knowledge of device management systems, such as Workspace One, Microsoft Intune, or similar.
• Proficiency in Windows, macOS, and mobile operating systems (Android/iOS).
• Familiarity with data migration tools and processes, including backup and recovery.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication skills with the ability to provide clear technical guidance to non-technical users.
• Ability to work under tight deadlines and manage multiple migrations simultaneously.

Preferred Qualifications:

• Experience in enterprise-level device imaging, setup, migration, and rollout.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.