Help Desk Support Specialist - Silgan Containers Corporation : Job Details

Provide Level I and II support remotely via phone, using remote tools or onsite. Troubleshoot software and hardware failures. Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units. Install hardware and peripheral components like docking stations, printers, keyboards, and monitors. Load software packages such as networking components, operating systems, and office applications. Prioritize and work on service desk tickets in the internal ticketing system. Accountable for being part of an ongoing after-hours on-call rotation. Develop and conduct various training and instruction for end users on OS and other applications. Assist users in maximizing the use of computing systems. Past retail and customer service a plus!5 to 10 percent travel is a possibility. We need you to have:Associates Degree 2 plus years of hands on technical experience. In lieu of a degree, 4 plus years of hands on technical experience required. Experience troubleshooting Microsoft Office, Active Di...Support Specialist, Help Desk, Support, Specialist, Microsoft, Help, Manufacturing, Business Services