Help Desk Support Specialist - Cembre Group : Job Details

TECHNICAL SUPPORT – IDENTIFICATION & LABELING

Inside technical support at Cembre Inc. is responsible but not limited to the following functions:

Role Expectations

• Support the sales team and customers from an internal position via email and phone
• Resolve any issues they are facing related to any of our marking systems (thermal transfer printers). This will include tasks related to hardware, software, responding to queries, running diagnostic procedures, isolating problems and determing and implementing solutions
• Provide customers and MRAs with samples of our media
• Evaluate and do necessary repairs on broken/malfunctioning customer printers to restore to working order
• Build strong customer relationships
• Installation and training at customer premises when needed
• Clear understanding of products and how they work in applications

Core Competencies

• Detail-oriented, organized and able to prioritize
• Strong problem-solving and critical thinking skills
• Excellent communication and interpersonal skills