Help Desk Support Technician - Confidential : Job Details

ONSITE ONLY-Must live in or willing to commute to PCB, FL*Overview*We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues. Your primary responsibility will be to provide exceptional support for various operating systems and applications, ensuring that all IT infrastructure operates smoothly. The ideal candidate will possess strong troubleshooting skills and a passion for helping others resolve their technical challenges.*Responsibilities** Provide first-level support for help desk inquiries related to hardware, software, and network issues.* Troubleshoot and resolve issues with operating systems, including Windows and Mac OS.* Assist users with VPN connectivity and ensure secure access to the network.* Document all support interactions in ticketing systems to track issues and resolutions.* Collaborate with IT teams to escalate complex problems when necessary.* Maintain knowledge of current IT infrastructure and stay updated on new technologies.* Train users on best practices for using software applications and operating systems.* Ensure timely follow-up on outstanding support requests.*Experience** Proven experience in a help desk or IT support role is preferred.* Strong understanding of Windows, Windows Server, Mac OS, and other operating systems.* Familiarity with TCP/IP networking concepts and troubleshooting techniques.* Experience with VPN configurations and troubleshooting is a plus.* Knowledge of IT infrastructure components and their interdependencies.* Excellent communication skills with the ability to explain technical concepts to non-technical users.* Strong problem-solving skills and attention to detail.Join our team as a Help Desk Technician where your expertise will make a significant impact on our organization's efficiency and user satisfaction.Job Type: Full-timePay: $25.00 - $30.00 per hourExpected hours: No less than 40 per weekBenefits:* 401(k) matching* Dental insurance* Employee discount* Health insurance* Life insurance* Paid time off* Parental leave* Referral program* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* On callExperience:* Microsoft Windows Server: 3 years (Required)* Operating systems: 3 years (Required)* Windows: 3 years (Required)* Software troubleshooting: 3 years (Required)Ability to Relocate:* Panama City Beach, FL 32413: Relocate before starting work (Required)Work Location: In person