Help Desk System Analyst(W2 Only) - 4A Consulting, LLC : Job Details

Help Desk System Analyst(W2 Only)

4A Consulting, LLC

Job Location : Pikesville,MD, USA

Posted on : 2024-12-21T05:13:35Z

Job Description :

Duties/Responsibilities

  • Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up on immediately and if travel is involved response within 4 hours).
  • Support of the Caliber CAD, RMS and Mobile system for the Maryland State Police (MSP), Maryland Transportation Authority Police (MDTA), Maryland Transit Administration Police (MTA) and Natural Resources Police (NRP).
  • Management and support of CAD RMS training lab.
  • On-site support of barracks and allied agency communication centers (up to 1600 miles per year).
  • Jasper Reports support and design.
  • Records management audits (Monthly).
  • Systems analysis and improvement initiatives.
  • Attendance at MSP ITD meetings (as required).
  • After-hours support (as required)
  • Documentation for CAD/RMS/Mobile.

    • Deliverables will include, but are not limited to:

  • timely response to help desk tickets.
  • troubleshooting and documentation of incidents and problems .
  • all systems maintained and updated.
  • maintain accurate inventory documentation.
  • user training guides and videos.

    • Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred.

    General Experience: Must have eight (8) years of computer experience in at least two of the following disciplines: system analysis, system programming, application programming, and equipment analysis.

    Specialized Experience: At least five (5) years of experience either as a computer hardware or systems software specialist or as a systems analyst with duties relating to the evaluation of third and fourth generation of current state-of-the-art computer hardware and software and its ability to support specific requirements for hardware and software evaluation, system management, or large-scale system development and maintenance.

    Preferred Experience:

    • At least one (1) year of experience deploying a law enforcement CAD, RMS, and Mobile system
    • At least one (1) year of experience supporting a law enforcement CAD, RMS, and Mobile system

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