Help Desk Technician - Smith Village : Job Details

Full-time roleJob Description: Answers incoming help requests from staff and residents. Logs/Updates all requests in helpdesk ticketing system. Provides Tier I support and training on applications, printers and systems. Performs PC installs and maintenance under the direction of supervisor. Serves as phone system technician. Requirements:

• Strong knowledge of MS Office applications including Word, Excel, Outlook, PowerPoint, Access and Project
• Working knowledge of:
  • Microsoft operating systems and LAN and WAN technologies
  • WiFi technologies
  • Relevant software, hardware and equipment
• Ability to work a flexible schedule including on-call hours
• Ability to work independently or as part of a team
• Some local travel required

Full-time employee benefits include:

• 401k with up to 4% employer contribution
• Health, dental, vision and life insurance as well as Flexible Spending Account
• Generous paid time off package and opportunity for PTO buy back
• Employee Assistance Program and tuition reimbursement