Help Desk Technician - Excel Total Business : Job Details

As a Help Desk Technician at Avis Home Solutions, you will be the first point of contact for technical support inquiries, providing assistance to both internal teams and clients. Your primary responsibilities will include troubleshooting hardware and software issues, diagnosing network problems, and ensuring timely solutions for any technical challenges. You'll also manage ticketing systems, maintain documentation of technical processes, and escalate complex issues to higher-level support when necessary.Key Responsibilities: • Respond to and resolve help desk inquiries in a timely and professional manner. • Troubleshoot hardware, software, and network issues for internal and external users. • Maintain and update IT documentation, including technical guides and FAQs. • Manage and track service requests using the ticketing system. • Provide remote support and occasional on-site technical assistance. • Escalate advanced problems to the appropriate team as needed.Qualifications: • Strong problem-solving skills with a focus on customer service. • Familiarity with various operating systems, hardware, and software. • Excellent communication skills, both verbal and written. • Experience with help desk software and remote troubleshooting tools.This provides a clear overview while keeping the description short and engaging. Let me know if you'd like to modify or add anything!