Help Desk Technician - Insight Global : Job Details

A banking client of Insight Globals is hiring 3 Helpdesk Technicians in New York City. Responsibilities include Level 1 or 2 support, using the ServiceNow ticketing system, and providing phone and in-person support. Knowledge in servers and configuring workstations is a plus. The ideal candidate is tech-savvy, customer-oriented, and has excellent communication skills. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Basic server knowledge Background in configuration in workstations, servers, or notebooks 2+ years of help desk experience Experience using Service Now as a ticketing system Excellent communication & customer service