Help Desk Technician - net2source : Job Details

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.Position: Help Desk TechnicianLocation: Las Vegas, NV (Onsite)Type: ContractSkills:1. 1+ year of IT Help Desk/Call Center experience2. Intermediate to advanced proficiency with Microsoft Office products such as Word, Excel, Outlook and PowerPoint3. Excellent customer service skills along with communication skills, written and verbalJob Description/ Responsibilities:

• All Help Desk technicians require excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
• In addition, the Help Desk technician should have a strong understanding of technology, including the various hardware, software and networking systems being supported.
• Under minimal supervision, the IS Help Desk serves as the first point of contact for production services/support and is also an information resource for all IS services. The Helpdesk may interact with corporate Helpdesk or applications development teams to restore service and/or identify and correct core problems. If the Helpdesk is unable to resolve an issue they will assign a ticket to the next level support teams. The Helpdesk also serves as a backup for the Security administration team. Meet all Service Level Agreements.

Primary Responsibilities

• Provide level 1 assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Log all support calls into the Help Desk Database to ensure calls are tracked, responded to, and closed in a timely manner.
• Evaluates and prioritizes calls; refers unresolved calls to next level support teams.
• Remotely accessing hardware or software for clients to make changes and fix problems. Simulates or recreates user problems to resolve operating difficulties.
• Completes ServiceNow Service Requests and Secure requests accurately within specified Service Level Agreements.
• Process client transfers and terminations to enable/disable access as required by departmental policy to ensure regulatory compliance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.If you are interested, please forward your resume to , You can also reach me at (+1-201-###-####).Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.Equal Employment Opportunity Statement:Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards,Amir AhmadAccount ManagerNet2Source Inc.Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USAOffice: (201) ###-#### x 428 (EXT )| Cell: +1-201-###-#### | Fax: (201) ###-####| Email: Web: | Social: | |