Help Desk Technician - RAM Aviation Space and Defense : Job Details

Job Type Full-timeDescriptionPOSITION SUMMARYThe Help Desk Technician works with personnel to provide technical support. Maintains and repairs computer workstations.Performs any other duties necessary to meet IT department requirements.DUTIES AND RESPONSIBILITIES

• Handle Help Desk tickets.
• Computer hardware / software trouble shooting and installation.
• Desktop support
• Escalate as required.
• User onboarding
• Create accounts (AD, O365, etc.)
• Configure hardware (Workstation, Phone, printers, etc.)
• Create and update documentation.
• Facilitate moves of IT equipment.
• Install workstations and other computer peripherals.
• Maintain inventory of IT assets. Provide reports as required.
• Work with other personnel to reduce costs and improve efficiency.
• Assist in wiring and cable terminations for hardware as the need arises.
• Monitor correct use of computer equipment and software to ensure compliance by personnel to company acceptable use policy.
• Develop constructive and cooperative relationships with users

Requirements

• Associates degree in a technical field or equivalent experience
• Knowledge of PC hardware and the ability to troubleshoot issues.
• Proficient with Windows operating systems and software.
• Ability to communicate and work well with others. Exhibit good verbal and written skills
• Good problem-solving skills and technical ability.
• Solid knowledge of computer peripherals.
• Ability to multitask and manage prioritization of tasks.