Help Desk Technician - Insight Global : Job Details

Title: Help Desk Technician

Location: Lebanon, NH

Duration: 6 month contract (potential for extension)

Pay Rate: $24-28/hr *based on experience*

Required Skills & Experience

• 1-3 years of experience with IT Support experience

• Hardware / Asset Management Experience

• Able to work independently with little supervision

Job Description

Insight Global is seeking a Helpdesk tech for one of their simulation software engineering companies. This person will be sitting onsite in the Lebanon location. Main focus is a hardware cleanup specifically with asset management while doing some onsite ticketing work within ServiceNow. Responsibilities will include –

• Provide tier-1 and tier-2 support to the end user either physically or through remote support tools

• Manage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLA

• End User Support

• Adhere to documented Asset Management procedures and maintain accurate records in the CMDB

• Troubleshooting issues related to Microsoft Office tools including O365 and MS Teams

• Configuration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File Shares

Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law