Help Desk Technician - Planet Technology : Job Details

Helpdesk Tech - Entry or Associate Level in Boston (Nonprofit global health group)

• Position is onsite in Boston, 6-months contract to start- Potential for extension & conversion
• Entry to Associate Level with great interpersonal skills- Pay varies based on experience
• 1-3 years in Help Desk environment OR Computer Science/related degree with excellent customer/end-user service abilities
• VMware, Linux, Windows and AWS shop. They are on Windows 10

Must Haves:

• 1-3+ years of experience of end-user support experience OR recent college graduate in Computer Science or a related field
• Experience with Windows 10 (prefers some MAC experience if possible)
• Experience with Microsoft Office 365
• Experience creating workstation images
• Some AD (basic level changing passwords)
• Experience deploying Windows patches and security fixes.
• Some AV experience (support conference rooms)
• Associate degree or its equivalent is required
• Strong customer service skills, and communication, verbal and written