Help Desk Technician - Brooksource : Job Details

Work Hours: Sunday-Wednesday 5:00am-3:30pm

Description:

• Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner.
• Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
• Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
• Manages service request queues and resolves daily hardware and software service and support requests.
• Adheres to established service level goals.
• Thoroughly document work performed in ticketing system.
• Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
• Works on site specific department projects and/or sub-projects
• Works under own initiative, prioritizes own work, and meets agreed timelines.

Skills

• Strong Customer service skills
• Exceptional work ethic
• Positive attitude
• We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.
• Computer or Other Skills: General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
• General knowledge of networking switches and data networks.
• General knowledge of IP telecommunications systems.
• General knowledge of printers
• 3 years of recent Desk Side Support required with Hands on Experience
• Ability to lift 25# as needed
• Experience with Jira a plus as it is used frequently

Education

• BS in IT or related field PREFERRED or equivalent experience
• 1-3 Years PC/LAN Technical Experience
• Continued enhancement of Technical Skills through continued education/seminars and interaction with other IT disciplines