Help Desk Technician - Ollie's Bargain Outlet : Job Details

Enjoy a 4-day work week and 120 hours of PTO! The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems. Primary Responsibilities: Provide prompt first and second level problem resolution to support center, distribution center, and store associates. Test and debug software and hardware issues in order to provide solutions to reported problems. Assist with coordinating the resolution of hardware/software system problems. Perform more advanced troubleshooting and assist users through more advanced procedures. Advise and assist end users with the operation and use of systems. Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue. Configure and install desktop systems, thin client terminals, and laptops. Configure and install store systems. Perfor...Technician, Help Desk, Help, Technical, Retail, Systems