Help Desk Technician - Killeen, TX - First Community Services Data Processing : Job Details

Help Desk Technician 982-23434 Killeen, Texas Apply for this job now Location FCS Building Location Address 4400 Swanner Lp. Position Type Full Time Requirements High School Diploma or Equivalent At least 18 years of age Previous Customer service experience Good verbal and written communication Working knowledge of Microsoft Office Technical troubleshooting experience preferred Flexible schedule to include evening, weekend, and holidays Must successfully pass background investigation according to company policy Must be able to get along with co-workers and work effectively in a team environment Job Description Answer incoming calls Troubleshoot and resolve technical problems; escalate accordingly Act as a liaison between company employees and the IT support departments Support and monitor various software, applications, and hardware Perform follow-up calls to customers and other IT departments regarding tickets/issues Effectively communicate with technical and non-technical audiences Complete company-provided customer service training as required Periodic travel may be required Other duties as assigned Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery May be required to climb ladders and perform overhead and under desk work Ability to lift up to 50 pounds FCBI is an equal opportunity employer.