Help Desk/User Support - Are you a tech enthusiast who loves solving complex problems?
- Do you have a keen eye for detail and excellent analytical skills?
- Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
If so, we have an exciting opportunity for you at The Greentree Group!
WHO WE ARE The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible. What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact. We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being. Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
ABOUT THE OPPORTUNITY As a potential Help Desk/User Support, you will have the opportunity to collaborate with a talented team of professionals in support of a client at the Pentagon. This potential role will be critical in responding to user inquires and assisting with application support requests/support tickets according to the terms set by the Contractor Team. Join us and be part of our mission to make a difference!
SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Work independently, under close supervision, prioritizing your work effectively.
- You will be responsible for responding to user support emails, online chats, phone calls, and/or personal interactions in a professional and courteous manner.
- Be able to guide users through resolving issues or helping them to understand general functionality in a clear and concise manner.
- Help with trouble shooting issues that are found directly in Production environments and offer solutions.
- Communicate all customer feedback to leadership that is pertinent to the program and our contract.
- Following team processes as well as have a general understanding of the Agile Scrum methodology and where your role fits.
- Continuously self-improve and stay current on best practices for production support processes.
- Participates in sprints, backlog grooming, estimation, and other Agile Scrum ceremonies when applicable.
MINIMUM QUALIFICATIONS: - Bachelor's degree (or equivalent) - Business Information Systems, Mathematics or similar analytical field is a plus.
- Desire to work in an Agile environment where priorities and deadlines may change regularly.
- Ability to communicate effectively and collaboratively in a team environment.
- Ability to perform onsite support at the Pentagon during peak activity timeframes (~3-4x/week) and non-peak activity timeframes (~1-2x/week) as needed.
- Strong verbal and written communication skills.
- Ability to problem-solve.
- Candidates must be U.S. Citizens, plus have the ability to obtain a secret clearance investigation in a timely manner.
DESIRED QUALIFICATIONS: - Experience with Production Support/Help Desk Support.
- Experience with working directly with end users or customers.
- Experience with Agile methodology.
We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time. Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position.
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree's yearly performance.
Top Benefits Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs
Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important - we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.
Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
