Help Line Attendant - CREOKS Health Services : Job Details

CREOKS Health Services is seeking a passionate and dedicated Help Line Attendant to join our dynamic team in the mental health care sector. As a crucial part of our organization, the Help Line Attendant will play a vital role in providing support and assistance to individuals seeking help during challenging times. This position involves managing incoming calls to our support line and delivering compassionate, empathetic responses to those in need. You will be the first point of contact for individuals reaching out for help, making a positive impact on their lives from the moment you answer the phone. The ideal candidate will have a strong understanding of mental health issues and will be equipped with the skills to actively listen, assess situations, and provide appropriate resources or referrals. This role is not only about answering calls; it's about making a meaningful difference in the lives of our community members. By joining CREOKS Health Services, you will become part of a mission-driven organization dedicated to promoting mental health and well-being, where your contributions will be valued and appreciated, all while working in an environment that fosters growth and learning.Responsibilities

• Answer incoming calls on the help line in a timely and professional manner.
• Provide empathetic and supportive responses to individuals in crisis or seeking assistance.
• Conduct assessments to understand the needs of the callers and provide relevant resources.
• Document calls and maintain accurate records of interactions and follow-ups.
• Coordinate with mental health professionals to ensure callers receive appropriate care and support.
• Educate callers about mental health resources available within the community.
• Handle sensitive information with discretion and maintain confidentiality at all times.

Requirements

• Bachelor's degree in psychology, social work, or a related field preferred.
• Experience in a mental health or crisis intervention role is a plus.
• Strong communication and active listening skills.
• Ability to handle stressful situations with calmness and professionalism.
• Familiarity with mental health resources and services in the community.
• Demonstrated empathy and compassion towards individuals in distress.
• Proficiency in using computer systems and software for documentation.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan