Helpdesk Senior Associate - ITIL - NTT DATA : Job Details

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India.Role Overview The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role Responsibilities Manages customer interactions & records reported issues in the ITSM.Identifies issues, applies fixes, and investigates root causes using internal instructions.Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail.Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance.Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner.Key Skills Ideally University education, preferably technical degree, or Microsoft certifications.Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications.Experience of providing Hybrid (Office and Remote) IT support is an advantage.Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.Excellent communication and customer service skills.Fluency in English language.Flexibility to work shifts if required.About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comNTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.#J-18808-Ljbffr