Helpdesk Support Agent - Ntt Data Corporation : Job Details

We are currently seeking a Helpdesk Support Agent to join our team in Amarillo, Texas (US-TX), United States (US). The Senior Remote Helpdesk Agent is responsible for providing telephone/email/ and remote diagnostic technical support of hardware, systems, sub-systems and/or applications for customers. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. - - This is a remote helpdesk role based in the US. Only US applicants will be considered. The shift is Monday through Friday 8 am 5 pm Central Time Zone. Role Responsibilities Diagnose and troubleshoot Level 2 problems encountered with hardware, software and peripherals Document service orders and perform follow up of completed orders for management information report...Agent, Support, Technical Support, Application