Helpdesk Support Specialist - Randstad : Job Details

Location: Merrimack,NH Required Skills: Troubleshooting. Hardware, Software, Enterprise applications. Basic experience querying data in database. Basic understanding of ITIL processes. Ticketing tool experience (ServiceNow)Good understanding and working knowledge of ITIL framework and ITSM practices. Experience with reporting tools like Tableau or Power. BI. location: Merrimack, New Hampshire job type: Contract salary: $39 - 40 per hour [ \r\n\r\n\r\n\t. Bachelor's degree preferred in Computer Science, Information Systems, or related subject area.\r\n\t. Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred.\r\n\t. Outstanding interpersonal skills - both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time).\r\n\t. Experience driving major incidents involving multi-functional teams. Develop comm...Support Specialist, Support, Specialist, Customer Experience, Staffing, IT