Helpdesk Support Tech - Insight Global : Job Details

Insight Global is hiring a remote helpdesk tech for a healthcare client to provide tier 1 and tier 2 remote support for internal employees. Must have experience troubleshooting macs, working with SSO integrations and google suite. Ideal Candidate will live/work remotely in Mountain Time covering 9am-5pm MT Mon to Friday. Day to day will include:- Support trouble shooting technology related issues for remote and in office work force members- Triage tickets from start to finish, including escalating for additional support- Assist in creating and updating knowledge base articles for standard operating procedures- Provide technical support to employees (typically OS and application issues)- Provide support for small to medium form at virtual meetings utilizing Zoom Meetings and Webinars- Managing IAM tools, ensuring proper documentation of access and assisting with account audits- Determine best practices and refines internal processes to increase productivity- Actively monitor Service queue ensuring SLAs are not breached and Metric goals are achieved- Participate in cross team and functional meetings, projects and initiatives providing meaningful feedback and updating key stake holders in a timely mannerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & ExperienceRequirements:Current help desk support role working remotely 3 to 5years of experience in an IT focused roleExperience with Mac OS and iOSExperience with JAMF and other MDM solutionWorking/Advanced knowledge of Google Office Suite GoogleDocs, Sheets, Slides, Forms,etc.),Okta, Zoom, Password, Slack, Confluence, Jira, and JiraService Management Nice to Have Skills & ExperienceOkta Zero Trust Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.