Helpdesk Technician - Rose International : Job Details

Date Posted: 11/26/2024

Hiring Organization: Rose International

Position Number: 474926

Job Title: Helpdesk Technician

Job Location: Jeffersonville, OH, USA, 43128

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 13

Must Have Skills/Attributes: Helpdesk, IT

The Desk Side Technician will be responsible for providing on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. This role involves troubleshooting, maintenance, and installation of IT equipment, as well as providing excellent customer service.

Required Skills, Knowledge and Experience:

• Proven experience as a Desk Side Technician or in a similar role

• Strong knowledge of Windows and Mac operating systems

• Familiarity with network protocols and configurations

• Excellent problem-solving and troubleshooting skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

Preferred Certifications:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

IT Deskside Technician Roles and Responsibilities:

• Provide on-site technical support for desktops, laptops, printers, and other peripherals

• Troubleshoot hardware and software issues, including operating systems and applications

• Install, configure, and maintain IT equipment and software

• Assist with network connectivity issues and ensure proper network configurations

• Perform routine maintenance and updates on IT systems

• Document and track issues using a ticketing system

• Collaborate with other IT team members to resolve complex issues

• Provide training and support to end-users on IT-related topics

• Maintain inventory of IT equipment and supplies

• Ensure compliance with company IT policies and procedures

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.