Helpesk Support - BVO Recruiters : Job Details

Job Description:This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end-users, diagnose report and resolve application problems. The office is open from 6:30 AM - 9:00 PMShifts will be 9:00-6:00, or 12:00-9:00 for tempsResponsibilities:Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.Logs all issues with appropriate documentation as requested by Level II and III support teams.Routes calls to appropriate support teams as per described troubleshooting steps.Monitors and escalates issues until resolution, closure or the appropriate group has accepted.Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).Participates in projects as assigned.QualificationsLevel 1 service desk analyst roleLevel one troubleshootingMicrosoft Office SuiteCustomer service orientedCall center experienceAccustomed to call center metricsWill be taking 40-50 calls a dayVPN troubleshootingActive directory understandingMust be reliable - show up on time and every dayTwo-week training2 - 5 years of experience preferredRequired Skills:•Closure •VPN •Reviews •Metrics •Active Directory •Information Technology •Troubleshooting •Customer Service Oriented •reporting •Software •Customer Service •Documentation •Microsoft Office •Training