HHA Coordinator - royal care : Job Details

Job DescriptionCompany Overview:Royal Care is a New York State licensed home healthcare agency that has been providing comprehensive home healthcare and telehealth solutions to clients in the New York Metropolitan Area.Royal Care s pledge to patients, their families, and healthcare professionals is to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient s quality of life.Our services include: Telehealth 24/7 Client Monitoring, Professional Nursing Care, Geriatric Care, Physical Therapy, Rehabilitation Services, Occupation Therapy, Personal Care Aide, and more.Job Summary:The Coordination Department is responsible for providing the best quality service for coordinating caregiver placement, staffing, and communicating with the caregivers, patients, and their families while adhering to Royal Care s policies and procedures.Some of your Key Responsibilities include:

• Strategically coordinate placement of services between clients and caregivers.
• Assist the weekday Case Coordinators with any staffing challenges that can occur during the weekend.
• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues.
• Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
• Verify caregivers attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, callouts or any missed visits based on the patient s needs of care.
• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations.
• Maintain and document communication with all caregivers in HHA Exchange; coordinate the caregivers schedules and maintain a schedule of all services per month.
• Maintain patient confidentiality and privacy with dignity and respect.
• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others.
• Additional responsibilities as needed.
• Responsibilities may include additional tasks according to the needs of the department and the organization*

Qualifications:

• Must be bilingual in Spanish.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills having empathy and patience in working for elderly population.
• Ability to deal with difficult or sensitive situations in person or on the phone.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to maintain a professional demeanor when handling employee issues.
• Knowledge of HHA Exchange is highly preferred.

Company DescriptionRoyal Care is a New York State licensed home healthcare agency that has been providing comprehensive home healthcare and telehealth solutions to clients in the New York Metropolitan Area.Royal Care s pledge to patients, their families, and healthcare professionals is to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient s quality of life.Royal Care is a New York State licensed home healthcare agency that has been providing comprehensive home healthcare and telehealth solutions to clients in the New York Metropolitan Area. Royal Care s pledge to patients, their families, and healthcare professionals is to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient s quality of life.