HIICAP Program Supervisor - NYC Department of Social Services : Job Details

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare's preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY.The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as the HIICAP Program Supervisor. The HIICAP Program Supervisor will oversee the day-to-day operations of the Health Insurance Information, Counseling, and Assistance Program (HIICAP), ensuring the program meets the needs of Medicare beneficiaries by providing accurate, unbiased information and counseling. This position involves supervising staff and volunteers, managing program activities, monitoring compliance with state and federal regulations, and ensuring the delivery of high-quality services.The responsibilities of the position include, but are not limited to:Program Supervision & Administration:

1. A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, of which at least one year must have been in the field of aging; or2. Education and/or experience that is equivalent to 1 above. Experience as described in 1 above may be substituted for education on a year for year basis. However, all candidates must: (a) have one year of experience as described in 1 in the field of aging; and (b) possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization.Requirements for Assignment Level IIFor Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in 1 above is required.

• Preferred candidate should have proven experience in program operations and budget management, preferably in the healthcare or non-profit sector.
• Preferred candidate should have experience with grant budgeting, meeting contract deadlines, submitting data and narrative reports plus familiarity with New York City budgeting process.
• Knowledge of healthcare insurance and regulations is a plus.
• Exceptional communication, leadership, and interpersonal skills a plus.
• Preferred candidate should possess strong organizational and project management skills.
• Preferred candidate should possess proficiency in data analysis tools and software.
• Proficient in MS office Suite (Word, Excel, PowerPoint, Outlook) and Windows a plus.
• Fluency in an additional language a plus.
• Master's degree or experience equivalent in any of the following: Public Administration, Healthcare Policy, Analysis & Evaluation, Nonprofit Management, and Public Management preferred.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.