Home Care Liaison - Extended Family Home Care : Job Details

Extended FamilyExtended Family Home Care Caregivers possess that special something that makes them indispensable. They help our clients feel listened to and in control of their lives - by handling complex medical needs, preparing favorite meals, or simply taking a walk around the block. They intuitively know just what is needed. Just like family. Extended Family Home Care is a locally owned and operated home care company that is growing. We offer career advancement and professional training and like to promote from within. Our team is like family, and we are looking for people who want to make a difference. Our clients have a variety of needs, and we are looking for people who have a passion for assisting older adults to live their most life fulfilled lives at home. Job Summary:As the Home Care Liaison, you will play a pivotal role in leading our private pay growth expansion efforts throughout the Seacoast area. Drive revenue growth in assigned territory by acquiring new business, enhancing market share, and fostering client relationships. The role involves comprehensive account development across various healthcare sectors including Hospitals, Physicians, Post-Acute Agencies, Assisted Living Facilities, Rehabilitation Facilities, Payors, and Community-Based Partners. This position requires a proactive approach to sales, strong interpersonal skills, and the ability to navigate complex healthcare landscapes while consistently delivering results.Essential Duties and Responsibilities:

• Conducting all aspects of the sales process from prospecting to strategic account management, assessing client needs, delivering service presentations, client/family consults, and ensuring timely follow-up
• Crafting quarterly business plans to align with growth objectives
• Meeting and surpassing admission targets as directed by Senior Leadership by achieving new revenue objectives within assigned territory
• Demonstrating empathy while understanding the needs of potential clients, while effectively communicating the benefits of our non-medical home care services and addressing objections
• Maintain all sales activities using CRM software
• Collaborating daily with Intake and Nursing teams to streamline care coordination and client admissions
• Adhering to established sales and marketing strategies while receiving constructive feedback for continuous enhancement
• Work with sales and marketing management on initiatives focused on customer creation and relationship building
• Monitoring competitor activities and market trends to inform strategic decision-making
• Representing the company as a knowledgeable resource for Home Care services in a professional manner
• Perform other duties as assigned

Required Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-5 years of measured success in Sales and Marketing
• Preferred experience in Home Health, Home Care or Hospice preferred
• A bachelors degree
• Experience working with a CRM system (HubSpot a plus)
• A self-starter with a strong work ethic and a desire to succeed
• Strong verbal and written communication skills
• A sense of urgency to convert leads and solve complex problems
• Ability to collaborate effectively with internal and external stakeholders
• Valid drivers license and reliable transportation

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

• Field/territory based throughout NH and Southern ME with expectation to be on the road +80% of the time
• Occasional presence at Corporate Office in Woburn, MA to attend scheduled and required meetings
• Collaboration with local Dover, NH Care Center

Make a difference in the life of a senior. Apply now!Extended Family Home Care is a HouseWorks, LLC Company Extended Family is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information. EF400

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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