HOME EQUITY PROCESSOR II - Citizens : Job Details

Description

As a part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Home Equity Processor II, you will receive and evaluate documentation for loan applications and interact with customers to ensure necessary information is obtained, complete and accurate. Additionally, you will complete reviews within department standards, enter clear, concise comments, edit information and document application status on appropriate loan systems. Furthermore, it is expected that you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. In addition to utilizing professional oral and written skills, you should meet department productivity and quality standards within department turn time standards, and apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.). Most importantly, youll feel valued for who you are and supported to achieve whats important to you, personally and professionally!

Primary responsibilities include

+ Review submitted documentation to ensure compliance with bank requirements.

+ Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions.

+ Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems

Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.

Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).

Meet department productivity and quality standards within department turn-time standards.

The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.

The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations.

The incumbent is required to meet department productivity and quality standards

Qualifications, Education, Certifications and/or Other Professional Credentials

High School Graduate or equivalent

Minimum of 2-3 year mortgage/home equity processing experience

Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites

Ability to handle high volume work in a fast-paced environment

Self-starter and comfortable functioning as a team player

Goal oriented and successful at meeting deadlines

Excellent written/oral communication and interpersonal skills

Outstanding organizational skills and strong attention to detail

Hours & Work Schedule

+ Hours per Week: 40 (plus OT when needed)

+ Work Schedule: 8:00 AM -5:00 PM Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/29/2024