HOME HEALTH CUSTOMER SERVICE - Integrated Home : Job Details

Southeast Homecare is a leading premier provider of professional in-home care services offering skilled nursing, health aides, physical, occupational, and speech therapy. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.Established in 2002, we are built on our quality clinical professionals, quality administrative team, quality technology and services -all to provide the highest level of patient care possible. We bring quality to home health, with a state-wide reach and local focus to our unique communities.We offer our employees a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 12+ days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives

What will you be doing:As a Home Health Customer service rep, you will handle the intake process of the order for healthcare services; liaison between our company and our patients and health plans; verify patient information, insurance verification, authorization/referral processing, obtaining and releasing clinical documentation, responds to health plan inquiries, and research and resolve patient accounts, or escalate for resolution.What will you come with:

• 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
• Effective verbal and written communication skills.
• Ability to use various computer programs and applications, IE EMR/EHR
• Ability to self-motivate and work independently.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Bilingual Spanish a plus

Join our team as we strive for excellence through teamwork, where our patients are #1!SEHC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.