Homelessness Division Contracts Manager - City of Seattle : Job Details

Seattle's Human Services Department (HSD) connects people with resources and solutions during times of need so we can all live, learn, work, and take part in strong, healthy communities. HSD believes that all communities must not simply survive; communities must thrive.

HSD is seeking an experienced leader to manage the Homelessness Division Contracts Team and be responsible for the development, monitoring and execution of contracts with approximately $150M in federal, state, and local funds across over 30 providers. This work primarily relates to the City's partnership with the King County Regional Homelessness Authority (KCRHA) but also includes homelessness prevention and outreach programs as well as public health and safety investments.

This position will report to HSD's Homelessness Division Director and collaborate with the Division's leadership team to shape and implement contract policy, strategic investment planning, and related organizational development and improvement. The Contracts Manager provides vision and direction for the investment portfolio and is a servant leader who actively listens and collaborates to improve service delivery and achieve identified outcomes that center the needs of community.

A successful candidate:

• Is committed to ensuring HSD's contracted service providers effectively respond to the needs of communities most impacted by homelessness.
• Has a work history that demonstrates a commitment to race and social justice principles and working collectively to heal racial harm.
• Demonstrates the ability to advance system improvements while managing a team responsible for implementing complex state and federal regulations.
• Has experience with growing and developing staff through training and professional development opportunities.
• Has both a strong technical understanding of human services or related contract and grant funding policies and the adaptive leadership skills to implement those policies in a way that is responsive to community needs.
• Is a skilled and effective leader, collaborator, and communicator.

Responsibilities:

• Provide leadership, direction, and oversight for the Homelessness Division contracts team in developing, executing and monitoring 40+ contracts.
• Ensure the Homelessness Division's contract management and contracted provider network complies with federal, state and local requirements while centering needs and preferences of community.
• Ensure the Homelessness Contracts Team and contracted provider network have access to information, technical assistance, and resources needed to provide high-quality and effective services.
• Manage contracted programs; develop annual contract plan; provide oversight for data collection, analysis, and related dashboards; identify opportunities to expand, improve, or modify programming to increase impact; and inform and advise leadership on emerging issues or areas of concern.
• Coordinate with Homelessness Policy Advisor and HSD Finance Team to manage contracted investments; adjust allocation and contract service plans as needed to leverage resources for greatest impact.
• Cultivate and maintain collaborative relationships with government funders and policy makers, community partners, volunteer advisory boards, and community members to inform and improve aging network policies and programs, and to implement special projects.
• Identify and make recommendations to leadership on emerging policies and initiatives that may impact aging network programs or contracts; develop processes and provide oversight for implementation of new policies, requirements, and special projects.
• Represent the interests of HSD and community partners on working groups and other forums to develop and inform aging network policies and programs.
• Embed Race and Social Justice (RSJ) outcomes and performance measures in contracts and team and individual performance plans; ensure respective partners and team members are accountable for RSJ commitment; and promote a culture of transparency and learning.
• Provide direct supervision to three or more contracts team staff.
• Prepare and contribute to briefing memos, reports, and presentations for division and department leadership, elected officials, policy makers, community partners, and advisory boards.

Minimum Qualifications:

Education: Bachelor's degree in policy, public affairs, public administration, business management, human services field, or related field (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

Experience: Requires a minimum of five (5) years professional experience progressively responsible experience in the fields above, including at least 2 years direct supervision and people management.

Desired Qualifications:

• Experience with the City of Seattle political practices, including legislative and budget processes.
• Strong technical understanding of government grants and contracting, and experience ensuring compliance with complex State/Federal laws, regulations, policies, and procedures in the provision of services to vulnerable populations.
• A well-developed understanding of equity and social justice principles and experience leading teams and/or implementing policies that integrate equity and social justice into program design and workplace culture.
• Experience with homelessness, affordability, housing, anti-poverty programs, or other related fields.
• Successful track record of using formal and informal authority to set, track and achieve collaborative goals, both short- and long-term, with interdepartmental and external teams.
• Experience managing change and advancing system improvements with large teams and a diverse range of community partners while operating in a regulated environment.
• Demonstrated experience using adaptive leadership to manage teams and implement policies that are responsive to community needs.
• Proven people leader, collaborator, and relationship-builder.
• Strong written, oral, and interpersonal communication skills with the ability to effectively communicate with peers, team members, community partners, and policy makers, in person and virtually.

The full salary range for this position is: $59.75 - $89.61 Hourly

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process:

Qualified candidates must submit the following to be considered:

Completed NEOGOV online application.

Current résumé indicating relevant experience and education.

Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check.Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:

Effective January 3, 2025, staff are required to be in the office a minimum of three days per week.

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