Hospital Relations Specialist - St. George's University : Job Details

Hospital Relations Specialist

The Hospital Relations Specialist (HRS) is the primary liaison to St. George's University School of Medicine (SGUSOM) affiliated hospitals. The HRS is responsible for communicating changes in policies/procedures, rotations, or contact information to and from SGU hospital partners. In addition, the HRS serves as the escalation point for hospital scheduling issues. This position is also responsible for keeping track of SGU Hospital program accreditation information as mandated by accrediting bodies. This position reports to the Vice President. Student Operations/University Registrar.

Essential Functions

+ Provides valuable customer service to hospital partners and works closely with the Medical Education Coordinators (MEC).

+ Oversees all updates to the clinical portal and SGU website. Works in conjunction with the leadership team to ensure updates are streamlined.

+ Serves as escalation point for outstanding clinical evaluations. Contacts hospitals to ensure evaluations are submitted in a timely manner. Provides a weekly update to the leadership team.

+ Oversees the collection of elective availabilities at all clinical sites to ensure the clinical portal is updated and the clinical newsletter promotes any new availabilities.

+ Maintains and oversees all ACGME information for all SGU clinical affiliates. Communicates with SGU leadership on any changes.

+ Oversees scheduling of all clinical chair site visits. Works with the Clinical Education Operations team and the Clinical Studies team to maintain scheduling and provide updates. Updates internal databases to ensure all dates/reports are captured.

+ In conjunction with the Manager of Clinical Scheduling, coordinates all start/end dates with SGU affiliated hospitals to ensure proper scheduling.

+ Serve as the escalation point for clinical student issues, specifically relating to clinical scheduling.

+ Update SGU affiliated hospitals on any changes at SGUSOM regarding the hiring of new staff and the implementation of new policies or procedures. Conducts high level of communication with hospital administrators in person, writing and phone. Responsible for communicating key information from our hospital affiliates to both the academic and operational stakeholders.

+ Working with the Clinical Education Operations leadership on any changes within our affiliated hospitals regarding lead contacts at each hospital, changes in rotations (increase or decrease in number of students, deletion of program, etc.) or any other pertinent information.

+ May travel with the clinical academic team to hospital site visits. Represents the operational areas and addresses any operational concerns.

+ Maintains a database of clinical clerkships and affiliated hospital lists both current and potential rotations for clinical students. Develops and keeps current a cross-reference database for non-affiliated hospitals which are crucial for 4th year elective rotations.

+ Ensure the Office of Clinical Education Operations is kept informed about new clinical sites and student issues at clinical sites.

+ Meets established response time metrics and quality standards for written communication with students and hospital partners.

+ Serves as a student advocate when assisting with the resolution of student problems.

+ Participates in the effective access and use of key reports and system tools.

+ Other duties as assigned.

Essential Knowledge, Skills & Abilities

+ Solid computer skills with Microsoft Office Suite, Internet applications, database software, and Banner, CSM highly desirable.

+ Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable.

+ Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.

+ Demonstrated ability to work independently and as part of a team.

+ Develops and adheres to timelines; ability to organize and prioritize.

+ Demonstrates a professional image reflected in behavior, maturity, and integrity.

+ Ability and willingness to learn quickly. Must be service oriented.

+ Exhibits credibility and can persuade and convince others.

+ A team player, respectful of others and capable of working well with a wide variety of associates.

Qualifications

+ Bachelor's degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelor's degree requirement.

+ 3-5 years prior experience in education or a field related to counseling or customer service preferred.

Work Environment/Physical Demands

+ This job is performed in a positive, creative, and collaborative environment that may sometimes become quite noisy.

Hours and Travel

+ A typical work week is Monday through Friday 9am to 5pm.

+ Flexibility in working hours based upon any hospital/student issues.

The anticipated salary range for Hospital Relations Specialist is $55,250 to $65,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

We Are

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.