HOSPITALITY ASSISTANT - Florida Memorial University : Job Details

The Hospitality Assistant shall provide administrative support for the department of Hospitality. In addition to supporting the day-to-day details of the office, this role includes special project oversight, event coordination support, and interaction with a variety of university stakeholders, donors, and board members. This position will report directly to the Director of Hospitality Services. Essential Functions:

• Assist the Director of Hospitality with all aspects of hospitality, including ordering and receiving supplies, responding to phone calls, emails and facility rental inquiries.
• Using booking software, books meeting rooms and ensures all catering requirements are met.
• Assists with coordination of all aspects of catering including initial order placement, menu review and prompt delivery before scheduled meetings.
• Ensuring client service areas are set up for meetings and events.
• Supporting the Director of Hospitality services by attending meetings as a second point of contact for internal and external stakeholders.
• Assisting with creative decisions, event coordination, planning and logistics.
• Provide a high level of customer service to guests of the University Conference and Guest Services.
• Ensuring compliance with sanitation, hygiene, health and safety legislation, organizational quality requirements and working policies and procedures.
• Manages incoming and outgoing mail and couriers.
• The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Knowledge, Skills, and Abilities:

• A friendly and professional demeanor with outstanding customer service skills.
• Proficient understanding of technology including MS Office, Excel, Power PDF.
• Ability to remain professional and productive in an environment that can range between fast-paced and quiet depending on the calendar of events and projects.
• Professional in conduct, dress, and communication.
• Resourceful self-starter who takes initiative.
• High level of accuracy and attention to detail.
• Ability to manage multiple projects, deadlines, and priorities concurrently.
• Strong communication skills and a customer-service mindset, aiming to anticipate needs.
• Organized and interested in creating new, streamlined processes to increase efficiency.
• Strong interpersonal skills with demonstration of patience, tact, and confidentiality.
• Commitment to serving with excellence and leading by example.
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and walking for more than four (4) hours per day.

Minimum Requirements:

• Associate degree preferred.
• Minimum of one (1) year of related hospitality experience and or administrative assistance experience.
• Flexibility to work outside of normal business hours.

Pre-Employment Requirements:

• Criminal background check

Florida Memorial University is an Equal Employment Opportunity Employer. In compliance with the American Disabilities Act (ADA), those functions of the job that are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be considered.