Hospitality Manager - TopGolf : Job Details

The Hospitality Manager plays a vital role in ensuring exceptional guest experiences and efficient operations within our venues. This role involves overseeing a large staff, managing inventory, and maintaining high standards of service quality.Base Salary (Ontario, CA): from $65,000+ (position also includes competitive bonus structure, merit plan, full benefits, 401K, and PTO)Job ResponsibilitiesLead and manage a team, providing guidance, training, and performance evaluations.Develop and implement operational strategies to enhance efficiency and guest satisfaction.Monitor and maintain appropriate levels of inventory, including food, beverages, supplies, and equipment.Collaborate with vendors and suppliers to ensure timely deliveries and cost-effective procurement.Maintain cleanliness and organization, ensuring compliance with health and safety regulations.Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.Implement and enforce company policies and procedures to uphold service standards.Collaborate with other departments to coordinate events, promotions, and other activities.Critical Skills & Experience RequirementsPrior experience in full-service restaurant management, food and beverage management, or a related hospitality/FOH role is required.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Thorough understanding of beverage operations and inventory management.Ability to work in a fast-paced environment and adapt to changing demands.Proficiency in point-of-sale (POS) systems and basic computer applications.Knowledge of industry regulations and safety standards.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.