HOSPITALITY OPERATIONS COORDINATOR - OASIS : Job Details

Founded in 2009, Oasis pioneered the Home Meets Hotel concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services.

Please note this job will require you to move around different properties in Houston and you will also may be required to go once in a while to check our units in Dallas and Austin.

Some of your responsibilities will include the following:

GUEST EXPERIENCE (70% )

• Welcoming and checking out our Guests at the beginning and end of their stay
• Liaising with our centralized guest experience team to troubleshoot issues during the stays
• Booking services for our guests (I.e parking, airport transfers, etc.)
• Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests needs as much as possible
• Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests stay
• Maintaining a full inventory of materials we need to best look after our Guests
• Analyzing feedback and working with the team to improve services
• Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)

• Conducting home intakes to ensure properties meet Oasis standards
• Completing quarterly preventive maintenance checklist to upkeep our units properly
• Scheduling maintenance and cleaning services to remedy wear and tear
• Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)

• Maintaining the day-to-day relationship with owners and supply partners
• Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
• Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners

You:

• Speak excellent English
• Have at least 2-year experience in Hospitality, and/or vacation rental homes
• Ideally have experience working with vacation home owners
• Know Houston like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
• Can multi-task
• Love to meet new people
• Are passionate about what you do
• Thrive under pressure

Your schedule:

• Flexible schedule to include, potentially, some weekends and holidays
• 40 hours per week as well as any additional check-ins and check-outs
• Required connectivity outside of office hours as hospitality never sleeps (dont worry, we arent looking for a bunch of insomniacs)

We:

• Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks
• Have a presence in over 14 destinations in 10+ countries and are still growing
• Believe in teamwork
• Benefit from the unique backgrounds and experiences of our team members from across the globe
• Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
• Are rapidly expanding and providing opportunities for our Team Members to grow with us