Host/Hostess - The Post Oak Hotel : Job Details

Overview:

The Post Oak Hotel is seeking a Host/Hostess to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Host/Hostess will be responsible for greeting guests and welcoming them in a friendly manner then seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest(s) while guiding guests through the dining room(s) and providing any needed assistance.

• Move and arrange tables, chairs, settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item(s) that are part of the standard place setting
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Be familiar with all standards of performance excellence, particularly relating to Forbes Five-Star service standards, and adhere to these standards throughout our guests experience
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the colleagues
• Complete closing duties, including restocking items, cleaning as needed, etc.
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Be knowledgeable about The Post Oak and its services
• Solid interpersonal and communication skills

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 1-3 years of restaurant or hotel experience preferred
• High School diploma or equivalent and/or experience in a hotel or a related field
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
  • Stand, sit, or walk for an extended period of time or for an entire work shift

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.