Host/Hostess - Auberge Resorts : Job Details

Company DescriptionA Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.Job DescriptionPOSITION SUMMARYThe Host is a vital member of the service team, they are responsible for controlling the bookings of the restaurant, providing a warm welcome to all guests as they enter the building, checking them in through the reservation system, escorting the guests to their table, answering the phone, making reservations, maintaining accurate status updates throughout service and a sincere farewell. The ideal candidate will exude warmth, be outgoing, professional, and have a strong ability to multitask. As well as work in a team-oriented, high-volume, fast-paced, guest-centric environment.DUTIES AND RESPONSIBILITIES

• The Host/Hostess is responsible for providing superior guest service that is consistent with Auberge standards.
• All duties and assignments are to be performed according to departmental and Mattei's policy and procedure.
• Greeting and seating guests.
• Assisting guests with reservations via phone and in person.
• Assisting guests with special requests.
• Control the flow of outlets to maximize seating without sacrificing guest experience.

QualificationsREQUIRED QUALIFICATIONS

• Must be able to communicate in English fluently and in a professional manner
• Exhibit phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system) and food/wine service knowledge.
• Requires the ability to multitask, work efficiently and within a team environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• Must be a minimum of 18 years of age.

• Responsible Beverage certification
• ServSafe certification or equivalent

PREFERRED QUALIFICATIONS

• 1 year work experience as a host person in a high-end restaurant is preferred.

This position is compensated $18.54/hrAdditional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.