Host - Hunters Run Country Club : Job Details

POSITION SUMMARY: The Host/Hostess will provide and ensure a positive first impression to the club's members and guests while dining by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. Although the primary responsibility is greeting and seating members and their guests according to pre-assigned tables, this position will handle other responsibilities including answering the telephone by performing the following duties. ESSENTIAL DUTIES & RESPONSIBILITIES

• Greets all members and guests coming into the club to dine and answers incoming phones during the shift. Greets members by name, with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection.

• Accepts takeout orders from members when called into the club. Places orders into the Point-of-Sale System and ensures that the order is correct prior to sending it out to be picked up.
• Escorts members and guests to their assigned tables. Pulls out chairs for all ladies and unfolds napkins and places in the laps for all diners. Distributes menus and presents the wine list to the host.
• Assists with creating a daily seating chart complete with server assignments and all reserved tables.
• Ensures that the restaurant and its tables are set up daily according to the reservation list.
• Reviews the reservation list and assists with verification against table configurations. Updates the reservation list as needed and communicates any changes or discrepancies to the Manager on Duty.
• Advises Manager on Duty of any special requests/needs for seating, food or beverage or any special notes made in reservation system.
• Keeps Dining Room, entry areas and host station clean, neat, and organized. Ensures all equipment required is available and in working order and that there is an adequate supply of guest amenities at the host stand.
• Manages and maintains an accurate waiting list when needed.
• Collects menus, removes menus, and fills menu covers for each shift.
• Attends pre-shift meetings and any required training for the day to obtain knowledge of menu item preparation, specials, descriptions, and presentation.
• Receives and relays member concerns with food, beverage, or service with the Manager on Duty.
• Notifies manager of any dress code discrepancies and assists with enforcement.
• Speaks clearly and articulately and develops a professional friendly rapport with the members and guests.
• Provides a first-class operation with a friendly, courteous, and professional attitude to members and guests and fellow staff members.

• Any and all other tasks special assignments as needed.

Education / Experience

• At least 2 years customer service experience. A minimum of 2 years related experience, in a private club, hotel or resort setting preferred.
• Must be able to multitask and able to stay calm and focused in a fast paced environment.
• Must have a personable and outgoing personality.
• Must have an eye for detail and ability to communicate articulately with members, guests and fellow employees.

Qualifications

• Knowledge of Northstar POS system preferred
• Excellent customer service and communication skills
• Must be able to read, write and comprehend spreadsheets, diagrams, schedules, etc.
• Must have the ability to understand, interpret and follow a variety of instructions furnished in written, oral and scheduled form.
• Must be able to work a variable schedule including nights, weekends, and holidays

Certifications

• CPR/AED Certification preferred