Host - Astor Club : Job Details

We are hiring hosts with 2+ years of upscale dining and/or fine-dining experience. The ideal host will be able to communicate at a high level to multiple guests within a small-time frame. The ideal host will be able to navigate building tables into sections to ensure proper guest rotation for servers. Astor Club is a members-only social club/supper club, so we are not open to the general public, which means relationship building and VIP treatment of members and their guests is of upmost importance.

We are looking to hire hosts at ($22.00 - $24.00 based on experience).

What Makes You Great:

• You are a customer-service oriented individual with a passion for hospitality
• You have a proven track record as a hospitality professional
• You have open availability
• You maintain a positive, pleasant attitude every shift
• You are familiar with SevenRooms reservation system
• You thrive in a fast-paced and convivial environment on some nights
• You can pick up side-work on slow nights
• You are a team-player who is able to perform other duties assigned as needed
• You follow the standards of professional appearance and look book guidelines

Host Responsibilities:

• Maintains strong knowledge of all upcoming reservations on SevenRooms, VIP's, and guest requests for each service.
• Have full knowledge of each table's service status and use that information to clearly communicate the status to an upcoming guest reservation.
• Responsible for prompt and thorough communication via text, chat, and phone with company issued devices.
• Maintain knowledge of all food and beverage offerings, including ingredients, methods of preparation and proper service; be able to explain all food and beverage items listed on the menu.
• Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check-in, coat and umbrella check.
• Greets guests and maintains a welcoming atmosphere at the entrance.
• Recognizes and welcomes members and VIP's.
• Assist with daily setup and breakdown of the dining area and re-sets as needed.
• Organizes and maintains secure storage of guest items at the coat closet.
• Responds to guest concerns with professionalism and escalates to leadership when appropriate.

• Resolve complaints in regard to guest experience in positive and professional manner.
• Positive team player with the ability to get larger tasks completed.
• Follow health and safety procedures.
• Works well in a team atmosphere and independently.
• Self-motivated and friendly, able to work with a diverse team of people.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.