Host - TapRoom : Job Details

We are looking for a customer-focused Host to join our team! You will welcome guests, seat them in the restaurant and help them enjoy an exceptional dining experience.

You are a natural people person who can quickly build a rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, the team, and guests.

Responsibilities:

Being the first impression guests get of Tap Room!

Greet guests and seat them at tables or in waiting areas

Provide guests with menus

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of tables

Inform guests of current promotions and who will be serving them to ensure a smooth handoff to their server

Manage the flow of guests in dining and bar areas, providing accurate wait times to incoming guests if appropriate

Answering the phone and fielding all calls accordingly

Take all to-go orders and execute all delivery orders accordingly

Keep the host stand neat, tidy, and presentable for guests.

Qualifications:

Previous restaurant hosting or serving experience preferred

Must have an outgoing and friendly personality

Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance

Ability to clearly communicate guests' needs to Servers, Bartenders Managers, etc.

Ability to effectively communicate on the telephone

Must be able to lift 10-30 lbs.

Must be able to stand on your feet for up to 12 hrs.

About Upstream Hospitality

Upstream Hospitality Group is an ever-growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (upstream), you set yourself apart from the rest, and that is what we strive to do in the most positive way.

Forming in 2019, the Upstream Hospitality Group parent company was created to join its businesses under one umbrella to create not just a group but a large integrated family. Upstream Hospitality Group comprises thirteen locations across many brands, including Tap Room, Bango Bowls, Salt Shack, OVerlook, The Boat Yard, and Surf Shack. All reside in the state of NY, with most on Long Island. It is not uncommon to see our employees working at more than one of our many locations, giving our loyal customer base familiar faces to look forward to seeing all year round.

Upstream Hospitality Group includes something for everyone, whether you want to go to Tap Room to watch the big game or escape to the beach at Boat Yard to feel like you are on a tropical vacation. On the go and want a quick cold brew or açai bowl? Bango Bowls is the way to go!

Whether it be a new location or a new concept, one thing for sure is that there will always be something new to look forward.

Complete our short application today!