Host - Grand Harbor Resort : Job Details

Ideally situated in the Port of Dubuque, Iowa and featuring a winning combination of service, amenities and entertainment, the Grand Harbor Resort and Waterpark is the Midwest's premier destination for meetings, group events and family vacations and for flexible employment!

Tony Roma's, located in the Grand Harbor Resort and Waterpark, is currently hiring for a part-time host/hostess. Ideal candidates will have prior customer service experience, the ability to problem solve and multitask, must be at least 16 years of age, and the availability to work as the business needs - including days, evenings, weekends, and holidays. This position can be flexible for the right candidate!

Summary A Host greets, seats and offers a parting comment to all guests, answers the telephone and maintains sanitation, safety and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking, keying in, and packaging all take-out orders.

Essential Functions • Prepares the lobby area for guests' arrival • Opens door and greets guests as they enter the restaurant • Determines the guests' seating preferences and advises guests of the wait time, if any • Directs guests to bar area and maintains an accurate Wait List on a first-come, first-served basis • Notifies guests when their tables are ready and leads the guests to their tables • Provides an appropriate menu to each guest at the table • Responds professionally to guest comments and questions • Answers the telephone and responds to guest inquiries • Writes take-out orders from call-in and walk-in guests • Processes, packs and collects payment for take-out orders • Assists Servers by refilling beverages, clearing plates and responding to requests from seated guests • Cleans and maintains the lobby area • Monitors the cleanliness of restrooms and the level of restroom supplies • Offers a parting comment to departing guests • Abides by all applicable laws regarding the sale and service of alcoholic beverages • Follows all health, safety, sanitation and security standards • Performs other duties that are incidental to guest service as assigned by the supervisor

Personal Appearance The Host must be well groomed and neatly dressed in proper apparel throughout his or her shift.

Physical Actions The Host must be capable of the following estimated percentage of physical activities for up to eight hours: • 45% Standing • 5% Reaching • 45% Walking • 5% Cleaning The Host is required to lift and carry soiled plates and glassware, supplies and packaged food that may weigh up to ten pounds, cocktail trays of beverages weighing up to five pounds, and racks of clean glassware that may weigh up to thirty pounds.

Environmental Exposure The Host works primarily in climate-controlled dining rooms but is required to package “take-out” orders in the kitchen, resulting in exposure to heat and humidity. The Host is required to use a variety of cleaning solutions. The Host interacts extensively with guests and team members with possible exposure to highly stressful or frustrating situations, which must be handled pleasantly and professionally. The Host is required to work with limited supervision.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.