Hostess|Part-time Ensemble Arts - OakView Group : Job Details

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

We are seeking a dynamic and dedicated hosts to join our team. The ideal candidate will have a passion for hospitality and a knack for delivering top-notch service in a fast-paced, event-driven environment. As a host you will play a crucial role in ensuring that our guests have a memorable and enjoyable experience.

This role will pay an hourly rate between $18.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Ensemble Arts Philly is home to a wide variety of genres including Broadway, comedy, theater, jazz, dance, and family presentations across three iconic venues: the Kimmel Center for the Performing Arts, the Academy of Music, and the Miller Theater.

Responsibilities

* Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

* Use visual cues to seat Guests in either the bar or dining area, depending on their preference

* Inform Guest who will be serving them to ensure a smooth handoff to the service staff

* Answer incoming calls to the restaurant and provide appropriate service

* Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate

* Tend to special Guest needs and requests

* Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (e.g., noticing a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

* Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies

* Help dining room staff by setting and clearing tables, replenishing water, and serving beverages

* Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders

* Receive payments by validating credit charges, approving checks, accepting currency, and calculating and issuing change for ToGo orders

* Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

* Contribute to team effort by accomplishing related results as needed

Qualifications

* High school diploma or GED

* Prior customer service experience in the hospitality industry

* Positive attitude and interpersonal skills

* Good communication skills and phone etiquette

* Flexibility when working alternating shifts

* Ability to stand for long periods of time

* Skillful communicator

* Adaptability

* Good time management skills

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.