Hotel Clerk - Front Desk - Prairie's Edge Casino Resort : Job Details

Description POSITION SUMMARY Greet, register, and assign rooms to guests of the hotel. Hiring for Full Time, shifts will include Evenings, Overnights, Weekends, and Holidays. ESSENTIAL FUNCTIONS

• Greet, register, and assign rooms to guests of the hotel.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and provide directions to the room.
• Compute bills, collect payments, and make change for guests.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability, guests' room folios and room cancellations.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Transmit and receive messages, using telephones or telephone switchboards.
• Follow Casino and department policies and procedures, including all safety and service procedures; adhere to the Prairie's Edge Chain of Command.
• Support the Vision and Mission Statement's of Prairie's Edge Casino Resort.
• All other duties as assigned.

POSITION QUALIFICATIONS

• Adaptability - Ability to adapt to change in the workplace.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Requirements SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED): Required Experience: None Computer Skills: Extensive computer skills are necessary for this position. Must be able to learn all programs that are used by the Hotel and RV Park. Work Schedule: Must be available to work evenings, weekends, holidays and special events; varying shifts depending on customer need. Other: Must pass a State and Federal background check and a pre-employment drug screening.