Hotel Front Desk Agent (Full Time & Part Time) - Umpqua Indian Development Corporation : Job Details

ApplyDescriptionJoin the Seven Feathers family!About Seven Feathers Casino Resort:Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.Why Work at Seven Feathers:At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:* Comprehensive medical, dental, vision, and Rx coverage.* Paid Time Off* Employer-paid life and disability plans* 401k with up to 3.5% employer matchResponsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to:* Upholds the resorts commitment to exceptional guest service.* Is familiar with and can perform all the duties and responsibilities of the reservation agent.* Completes guest transactions by processing payments in cash or credit card.* Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.* Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.* Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.* Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.* Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.* Is familiar with the Players Club and encourages all guests to utilize this service.* Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.* Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.* Knows how to use front office equipment.* Obtains hotel bank and keeps it balanced.* Posts appropriate charges and credits to guests account.* Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.* Follows security procedures when issuing guest room keys.* Knows and adheres to all cash handling and credit card policies and procedures.* Follows proper procedure for issuing and closing guest's safety deposit boxes.* Use proper mail, package, and message handling procedures.* Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.* Attends and positively contributes to all scheduled meetings and training sessions.* Encourages and demonstrates positive morale characteristics.* Maintains a neat and clean appearance of the front desk and other work areas at all times.* Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.* Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.* Adheres to all department and resort policies outlined in the employee handbook.* Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.* Provides constructive input to foster process improvement within the department.* Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basisRequirements* High School Diploma or GED Certificate required.* 1 year of experience working in a customer service environment required.* Experience with Micros, Patron, and Opera preferred.* Clerical/administrative experience required.* Excellent organizational, verbal, interpersonal, and customer relations skills.* Basic computer skills in Microsoft Word, Excel and Outlook.* Ability to handle multiple priorities and tasks at once.* Able to follow verbal as well as written instructions.* 18 years of age or older.* Must be able to obtain a Class I Gaming License.* Must be able to obtain a Food Handlers Card.