Hotel Front Desk Attendant - Hampton Inn Victor : Job Details

Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities •Perform regular bookkeeping duties: make sure hotel guest information is current and correct •Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests •Connect with the housekeeping department to ensure guest accommodations are ready •Field customer complaints when necessary •Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications •High school graduate, GED recipient, or equivalent •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred •Displays impeccable interpersonal, time management, organizational skills, and customer service skills •Working knowledge of Microsoft Office and reservation management systems •Comfortable taking telephone calls and mitigating stressful situations