Hotel Front Desk Attendant - Best Western Shelby Inn & Suites : Job Details

Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities •Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information •Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests •Field customer complaints when necessary •Connect with the housekeeping department to ensure guest accommodations are ready •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications •1+ year of hotel industry experience or related job preferred •Has experience answering telephone calls and troubleshooting stressful situations •Has previous experience or working knowledge of Microsoft Office and reservation management systems •Excellent time management skills, organizational skills, customer service skills, and interpersonal skills •High school diploma, GED, or equivalent