Hotel Front Desk Clerk - Bluebird Hunter Lodge : Job Details

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date •Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information •Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests •Connect with the housekeeping department to ensure guest accommodations are ready •Handle customer complaints as necessary Qualifications •1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred •Excellent time management skills, organizational skills, customer service skills, and interpersonal skills •Comfortable taking telephone calls and mitigating stressful situations •High school diploma, GED, or equivalent •Exhibits working knowledge of Microsoft Office and reservation management systems