Hotel Front Desk Clerk - Comfort Inn : Job Details

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date •Work with the housekeeping staff to ensure rooms are ready for new guests •Mitigate customer complaints as needed •Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests •Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications •High school graduate, GED recipient, or equivalent •Has experience answering telephone calls and troubleshooting stressful situations •1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred •Working knowledge of Microsoft Office and reservation management systems •Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills