Hotel Front Desk Clerk - Comfort Inn & Suites : Job Details

Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests • Communicate with housekeeping to make sure guest rooms are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Field customer complaints when necessary Qualifications • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • High school diploma, GED, or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Comfortable taking telephone calls and mitigating stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems