Hotel Front Desk Clerk - Spirit Mountain Casino : Job Details

Greets, registers, and assigns rooms and park spaces to guests; issues room keys and escort instructions to Bellstaff. Maintains records of room availability and guests' accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests. Books and confirms reservations. Delivers mail and messages for guests. Responds to inquiries pertaining to Hotel and RV Park services, registration of guests, and other service-related questions. Schedules restaurant, transportation, and entertainment reservations; arrange for room tours upon request. Maintains confidentiality of all guest and departmental matters. Spirit Mountain Standards: Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision. Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, a...Hotel, Clerk, Front Desk, Reservations