Hotel Front Desk Night Auditor - Sheraton Houston Airport : Job Details

Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Responsibilities •Ensure all guests feel they are having an exceptional experience at the property •Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager •Complete additional bookkeeping, administrative, and accounting procedures as requested •Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process •Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Qualifications •Requires a flexible schedule that allows for overnight shift hours •Proficiency with computers is required; experience with reservation and accounting software is desired •Great communications. and excellent customer service skills are required •Diploma or equivalent from high school is required; some college is desired •Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required