Hotel Front Desk Positions| $19.50/hr starting | FT | 107.24 - Bow, WA - Upper Skagit Indian Tribe dba Skagit Valley Casino Resort : Job Details

Join our dynamic team and be part of one of Washington's favorite casino resorts, delivering exceptional customer service in an exciting and entertaining environment! Located just off I-5 at exit 236, The Skagit is definitely a great place to work.

ESSENTIAL DUTIES:

* Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.

* Answers incoming telephone calls; creating reservations over the phone and in person.

* Accurately maintains guest accounts, including responding to billing inquiries and disputes.

* Maintains awareness of current and future rates, discounts, promotions and events; and is able to convey relevant details in a clear and precise manner.

ESSENTIAL QUALIFICATIONS:

* Must be at least 18 years of age.

* Required: High school diploma or GED.

* Required: Minimum one-year experience in front line guest service.

* Preferred: One-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting.

* Required: Experience working on computers in a Windows based environment.

* Preferred: Experience with hotel property management systems.

* Required: minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions.

ADDITIONAL REQUIREMENTS:

* Must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service.

* Must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions.

* Must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers.

* Must be able to communicate information verbally and in written form, in a clear, concise, and professional manner.

* Must exhibit a high level of integrity, initiative and self-accountability.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

* Must be able to spend extended periods of time walking, standing or bending.

* Must be able to work in a fast-paced environment, manage multiple priorities simultaneously.

* Must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality.

* Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area; and also lift, or otherwise move objects and/or exert up to 20 pounds of force.

BENEFITS:

* Paid vacation/sick/holidays

* Medical/dental/vision insurance

* Life insurance and AD&D

* Long term disability

* Short term disability

* Employee assistance plan

SCHEDULE:

4p - 12a

Apply now to become part of The Skagit team!